As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
You will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves educating customers on in-branch technology and digital banking options while providing effective solutions and championing processes and risk culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Communication of financial terms clearly
Support for credit product applications
Ability to work in busy retail environment
Conduct financial health checks
Nice-to-have
Problem solving and effective solutions
Genuine interest in banking career
Championing risk-adverse culture
Educate customers on digital banking
Key Requirements
Experience in financial services, retail or hospitality