Roche is seeking a Global Patient Care Demand Manager to oversee customer care and service demands, ensuring that the Global Patient Care Organization meets stakeholder needs. The ideal candidate will possess extensive experience in customer care and project management, along with strong stakeholder management and communication skills
Job Summary
As the Global Patient Care Demand Manager, you will be in charge of managing Customer Care and Service demands by understanding what customers and stakeholders need, planning the necessary steps to fulfill those needs and making sure the Global Patient Care Organization is ready to meet these requests.
You will deeply connect with relevant Global and Countries senior stakeholders from GCS, PMQ, Global IT, Quality and Regulatory, Marketing and Sales to understand business needs and to develop processes driven by GPC vision granting the best customer experience for all patients and customers.
As a member of the GPC team, continuously improve the global operational framework to provide a global consistent Customer Experience approach on a high standard.
Matching Summary
Match Score: 85
Roche is seeking a Global Patient Care Demand Manager to oversee customer care and service demands, ensuring that the Global Patient Care Organization meets stakeholder needs. The ideal candidate will possess extensive experience in customer care and project management, along with strong stakeholder management and communication skills.
Skills & Requirements
Must-have
Customer Care and Service demands
Global Patient Care Organization readiness
User and/or customer demand detection
Process improvement for business embedding
Global cross-functional squad participation
Stakeholder management with senior leaders
Nice-to-have
Embraced for unique qualities
Encourages personal expression
Open dialogue and genuine connections
Willingness to learn and grow
Attitude to go beyond
Key Requirements
Bachelor or higher education in economics or scientific