Support Analyst

TES Global

Melbourne, Australia
Salary: not specified; bonus/equity: not specified...
On-site
Strong customer-service mindset
Excellent written and verbal communication skills
Experience with freshdesk or similar ticketing systems
This role serves as the first point of contact for customers, providing timely and professional support to help schools prioritize their needs

Job Summary

  • This role serves as the first point of contact for customers, providing timely and professional support to help schools prioritize their needs.
  • The successful candidate will take end-to-end ownership of support cases, collaborating with internal teams to meet strict service level agreements.
  • Employees are expected to demonstrate Tes values by delivering high-quality customer experiences and contributing to strong CSAT and NPS outcomes.

Matching Summary

This role serves as the first point of contact for customers, providing timely and professional support to help schools prioritize their needs.

Salary

Salary: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong customer-service mindset
  • Excellent written and verbal communication skills
  • Experience with FreshDesk or similar ticketing systems

Nice-to-have

  • Experience in B2B SaaS support environment
  • Familiarity with school management systems
  • Basic to intermediate SQL experience

Key Requirements

  • Technical support or call centre experience
  • Ability to explain technical issues to non-technical users
  • High attention to detail and accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter