Customer Operations Agent (w/m/d)

Roche

Unknown
Base: €48,000 gross py; bonus/equity: performance-...
Operational order processing in sap
Customer inquiry handling
Cross-functional collaboration
As Customer Operations Agent at Roche Diagnostics, you play a key role in ensuring smooth end-to-end order processing and delivering excellent customer service

Job Summary

  • As Customer Operations Agent at Roche Diagnostics, you play a key role in ensuring smooth end-to-end order processing and delivering excellent customer service.
  • The role offers collaboration with global stakeholders including sales, marketing, logistics, and external partners, fostering valuable cross-functional relationships.
  • The position includes a full-time contract with a base salary starting at €48,000 gross per year, performance bonus, and attractive benefits such as pension scheme, flexible working hours, and health promotion.

Matching Summary

As Customer Operations Agent at Roche Diagnostics, you play a key role in ensuring smooth end-to-end order processing and delivering excellent customer service.

Salary

Base: €48,000 gross per year; Bonus/Equity: performance-oriented bonus; Benefits: pension scheme, company restaurant, flexible working hours, health promotion, sports offers

Skills & Requirements

Must-have

  • operational order processing in SAP
  • customer inquiry handling
  • cross-functional collaboration
  • exception handling and system monitoring
  • customer data management

Nice-to-have

  • structured and efficient working style
  • high customer orientation
  • solution-oriented and independent work
  • experience with Google Workspace and Office 365
  • team player personality

Key Requirements

  • commercial education or relevant experience
  • German language proficiency C1
  • English language proficiency B2
  • experience with ERP systems, ideally SAP

Work Rights

Not specified

Tailored Resume

Cover Letter