Production Support Analyst

TANGSPAC CONSULTING PTE LTD

Singapore
Not specified (assumed to be hybrid or onsite due to the nature of production support)
24x7 production support onsite or offsite
As400 and/or open system platform experience
Incident and problem management lifecycle
TANGSPAC CONSULTING PTE LTD is seeking a Production Support Analyst to provide 24/7 support, troubleshoot production issues, and collaborate with development teams to ensure system stability. The ideal candidate should have at least three years of experience in Level 2 production support, with strong analytical skills and familiarity with banking systems

Job Summary

  • The role requires providing 24x7 production support both onsite and offsite to investigate issues and provide workarounds.
  • Candidates must possess at least 3 years of relevant experience, preferably in Level 2 production support within the banking sector.
  • The position involves managing incident tickets, collaborating with L3 teams for fixes, and maintaining documentation like KB/SOP/Runbooks.

Matching Summary

Match Score: 75

TANGSPAC CONSULTING PTE LTD is seeking a Production Support Analyst to provide 24/7 support, troubleshoot production issues, and collaborate with development teams to ensure system stability. The ideal candidate should have at least three years of experience in Level 2 production support, with strong analytical skills and familiarity with banking systems.

Skills & Requirements

Must-have

  • 24x7 production support onsite or offsite
  • AS400 and/or Open System platform experience
  • Incident and problem management lifecycle
  • EOD batch run and weekend system operation support
  • Bachelor's degree in computer science or related field

Nice-to-have

  • Banking or financial industry background
  • Experience with Splunk, Geneos, Control-m tools
  • Automation and tooling inclination
  • Helix, Aldon exposure
  • Fast learner for new banking domain knowledge

Key Requirements

  • Bachelor's degree in computer science
  • Minimum 3 years of Level 2 production support experience
  • Work experience in AS400 or Open System platforms

Work Rights

Not specified

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