The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally
Job Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
This role ensures timely resolution of complex issues while maintaining platform stability and driving continuous improvement through data-driven insights.
WPP offers a culture of creativity and belonging with opportunities to influence projects at an unparalleled scale within a hybrid work environment.
Matching Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
Skills & Requirements
Must-have
5+ years global support operations experience
SaaS project or work management platform support
Wrike platform knowledge preferred
SLA and incident management expertise
Cross-functional stakeholder collaboration
Nice-to-have
ITIL certification or experience
Analytics-driven continuous improvement
Experience in large complex organizations
Ability to work independently with minimal supervision