Associate It Service Delivery Management Officer

Trainhawaii

Fully remote
Itil service operations processes
Managing it service delivery
Sla-based delivery
Trainhawaii is seeking an Associate IT Service Delivery Management Officer for a fully remote position. The ideal candidate will have experience in delivering IT services in high-risk environments and possess strong problem-solving and stakeholder management skills

Job Summary

  • The Associate IT Service Delivery Management Officer is responsible for ensuring that IT systems and services are available and delivered consistently, reliably, and effectively.
  • The incumbent oversees day-to-day operations and coordinates the work of multiple support groups, both internal to UNHCR, as well as, Managed Service Providers (MSPs) and ensures the various MSPs (both local and corporate) and UNHCR IT staff under their supervision deliver efficient and effective systems and services in accordance to contractual obligations and best practices.
  • The successful candidate combines technical expertise, operational resilience, and strong interpersonal skills to ensure the delivery of secure, reliable, and compliant IT services in a challenging and dynamic humanitarian environment.

Matching Summary

Match Score: 85

Trainhawaii is seeking an Associate IT Service Delivery Management Officer for a fully remote position. The ideal candidate will have experience in delivering IT services in high-risk environments and possess strong problem-solving and stakeholder management skills.

Skills & Requirements

Must-have

  • ITIL Service Operations processes
  • managing IT service delivery
  • SLA-based delivery
  • IT security standards
  • business continuity
  • stakeholder management

Nice-to-have

  • resilient and solutions-oriented
  • adaptability
  • structured service management discipline
  • trusted escalation point
  • proactive in preventing and responding to inappropriate conduct

Key Requirements

  • ITIL Certification
  • Project Management Certification
  • 3 years relevant experience with Undergraduate degree
  • IT-IT Service Delivery Management
  • IT-IT Collaboration & Communications Tools
  • IT-IT Network Monitoring & Alerting Tools
  • IT-IT Operations Management
  • IT-IT Project, Program or Portfolio Management
  • IT-IT Service Delivery Management Software
  • IT-IT Systems and Standards
  • IT-Microsoft Office Productivity Software

Work Rights

Not specified

Tailored Resume

Cover Letter