Director, Crm Field Optimization

Johnson & Johnson MedTech

Titusville, New Jersey, United States
Base: $164,000 to $282,900 usd; bonus/equity: not ...
Hybrid (3 days in-office, 2 days remote)
Crm field optimization strategy
Crm and field capabilities
Ai-enabled field capabilities
Johnson & Johnson MedTech is seeking a Director of CRM Field Optimization to lead the strategy and implementation of CRM capabilities for U.S. commercial and medical field teams. This role focuses on enhancing field workflows and customer engagement through innovative solutions, including AI, while also fostering a collaborative team environment

Job Summary

  • The Director, CRM Field Optimization will lead the strategy, design, and delivery of CRM and related field capabilities across U.S. commercial and medical field teams.
  • This role will help shape how customer-facing teams work in the future by improving field workflows, simplifying the user experience, and enabling more effective customer engagement through CRM, connected tools, and AI-enabled capabilities.
  • The Director will play a critical role in driving adoption, business readiness, and measurable value from both core CRM capabilities and emerging AI products embedded within field workflows.

Matching Summary

Match Score: 85

Johnson & Johnson MedTech is seeking a Director of CRM Field Optimization to lead the strategy and implementation of CRM capabilities for U.S. commercial and medical field teams. This role focuses on enhancing field workflows and customer engagement through innovative solutions, including AI, while also fostering a collaborative team environment.

Salary

Base: $164,000 to $282,900 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, pension, 401(k), PTO, holidays, parental leave, etc.

Skills & Requirements

Must-have

  • CRM Field Optimization strategy
  • CRM and field capabilities
  • AI-enabled field capabilities
  • field sales leadership partnership
  • cross-functional alignment

Nice-to-have

  • user-centered mindset
  • simplification and usability focus
  • global and regional governance contribution

Key Requirements

  • Bachelor’s degree required
  • Minimum of 10 years of professional experience
  • At least 7 years in the pharmaceutical industry
  • Strong experience with CRM platforms
  • Demonstrated success leading people
  • At least 4 direct and/or indirect reports

Work Rights

Not specified

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