Technology Support Service Manager - Asia

Linklaters

Supervising it service support team
Implementing global technology strategy
Managing external vendors
The role involves overseeing daily technology operations and implementing the global technology strategy across the office

Job Summary

  • The role involves overseeing daily technology operations and implementing the global technology strategy across the office.
  • Candidates must have significant experience supervising teams and working within a global organization to provide 24/7 service.
  • Linklaters fosters an environment of outperformance with a positive, supportive atmosphere that values diversity and inclusivity.

Matching Summary

The role involves overseeing daily technology operations and implementing the global technology strategy across the office.

Skills & Requirements

Must-have

  • Supervising IT service support team
  • Implementing global technology strategy
  • Managing external vendors
  • Developing IT service policies
  • Analyzing problem ticket trends
  • Allocating resources for 24/7 support

Nice-to-have

  • Collaborative approach to cross-functional challenges
  • Identifying cost savings opportunities
  • Fostering high-performing team culture
  • Emotional intelligence in leadership
  • Agile working solutions experience

Key Requirements

  • Significant experience in IT service support or similar technical role
  • Experience supervising or managing a team
  • Confidence working with senior business stakeholders at partner level
  • Expertise in developing IT service support policies
  • Knowledge of performance management tools and KPIs

Work Rights

Not specified

Tailored Resume

Cover Letter