Client Dispute Resolution Specialist

A.P. Moller - Maersk

Mexico City, Mexico
Customer complaint analysis
Internal department coordination
Timely claim resolution
APM Terminals offers incredible growth, career, and leadership opportunities for ambitious individuals

Job Summary

  • APM Terminals offers incredible growth, career, and leadership opportunities for ambitious individuals.
  • Key responsibilities include receiving, registering, and analyzing commercial claims, coordinating with internal departments, and ensuring timely resolution.
  • The company is committed to a diverse and inclusive workplace, embracing different styles of thinking and welcoming applicants without regard to various protected characteristics.

Matching Summary

APM Terminals offers incredible growth, career, and leadership opportunities for ambitious individuals.

Skills & Requirements

Must-have

  • Customer complaint analysis
  • Internal department coordination
  • Timely claim resolution
  • Customer communication
  • Detailed case documentation
  • Identify recurring claim patterns

Nice-to-have

  • Continuous improvement initiatives
  • Global trade impact
  • Digital transformation leader
  • Diverse and inclusive workplace

Key Requirements

  • 1-2 years customer service/claims management experience
  • Experience with CRM or case management systems
  • Basic knowledge of commercial processes
  • Advanced Excel and database skills
  • Bachelor's degree or technical studies in Administration, Business, International Trade, Logistics, or related field

Work Rights

Not specified

Tailored Resume

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