Onboarding Specialists serve as the first technical partners for new Slack Premier and Signature customers to ensure early wins and long-term success
Job Summary
Onboarding Specialists serve as the first technical partners for new Slack Premier and Signature customers to ensure early wins and long-term success.
The role requires guiding customers through enterprise plan migrations, troubleshooting complex integrations, and acting as a trusted advisor during pre-implementation readiness.
Salesforce offers a competitive base salary range of $80,900 - $122,300 annually along with comprehensive benefits including medical, dental, vision, and paid parental leave.
Matching Summary
Onboarding Specialists serve as the first technical partners for new Slack Premier and Signature customers to ensure early wins and long-term success.
Salary
Base: $80,900 - $122,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, life insurance, 401(k), employee stock purchasing program
Skills & Requirements
Must-have
4+ years customer value experience
Strong customer-facing engagement skills
Consultative mindset with business objectives
Technical fluency in software solutions
Object-oriented programming knowledge
Nice-to-have
Experience with conversational AI solutions
Slack or Salesforce Admin certifications
Project management principles familiarity
Regulated industry implementation experience
Hands-on technical customer role background
Key Requirements
4+ years helping customers get business value from technology
Solid understanding of at least one object-oriented language (Java, JavaScript, Node.js, Python, or SQL)
Experience with Slack or Salesforce products preferred