Teradyne is seeking a Lead Customer Service Engineer to provide post-sales technical support for their robotic products in Japan. The role demands problem-solving skills, technical expertise, and a customer-first approach. Candidates must be fluent in Japanese and English, with a background in robotics and automation
Job Summary
Provide onsite service solutions towards customer case resolution and preventative service programs for a groundbreaking robotic product.
Resolve customer issues in the shortest possible time by supporting distributors, system integrators, and end users in Japan.
Teradyne Robotics offers an exciting job with great professional challenges and the opportunity for you to influence your own progression.
Matching Summary
Match Score: 85
Teradyne is seeking a Lead Customer Service Engineer to provide post-sales technical support for their robotic products in Japan. The role demands problem-solving skills, technical expertise, and a customer-first approach. Candidates must be fluent in Japanese and English, with a background in robotics and automation.
Skills & Requirements
Must-have
Field service and technical support
Robotics and automation
Customer issue resolution
Technical training delivery
Distributor relationship management
Nice-to-have
Outgoing and service-minded
Cross-cultural understanding
Resourceful and self-starter
Approachable and team player
Key Requirements
Minimum 5 years' experience in robotics, automation or related industry
Minimum 5 years' experience in customer service / after service support on-site
Bachelor degree or higher in Engineering/Computer Science