Customer Support Agent (fluent In Spanish) - Freelance Project

Agency

Argentina, Argentina
$5ph; not specified; not specified
On-site
Bilingual english and spanish
Customer-oriented support agent
Retirement plan support
Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers

Job Summary

  • Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
  • Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.

Matching Summary

Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.

Salary

$5/hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Bilingual English and Spanish
  • Customer-oriented support agent
  • Retirement plan support
  • Technical troubleshooting
  • Zendesk and Aircall proficiency

Nice-to-have

  • Experience in financial services
  • Familiarity with 401k, IRA
  • Independent and remote team player

Key Requirements

  • High school diploma or equivalent
  • Bilingual fluency in Spanish and English
  • Previous customer service experience
  • Proficiency in Zendesk and Aircall
  • Must pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter