Guest Service Officer (Adina Singapore Orchard)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.

Singapore, Singapore
Courteous service to guests
Handle complaints efficiently
Prompt telephone handling within three rings
The role involves working closely with the Residence Manager to provide courteous services and resolve guest complaints tactfully

Job Summary

  • The role involves working closely with the Residence Manager to provide courteous services and resolve guest complaints tactfully.
  • Employees must ensure all telephone calls are answered within three rings and handle cashiering functions according to standard policies.
  • Staff are expected to maintain high grooming standards, ensure room security, and provide accurate information about local facilities and events.

Matching Summary

Match Score: 75

The role involves working closely with the Residence Manager to provide courteous services and resolve guest complaints tactfully.

Skills & Requirements

Must-have

  • Courteous service to guests
  • Handle complaints efficiently
  • Prompt telephone handling within three rings
  • Cashiering functions adherence
  • Maintain professional appearance

Nice-to-have

  • Positive attitude with outgoing personality
  • Good communication skills
  • Experience in hospitality industry
  • Knowledge of HMS systems
  • Familiarity with city attractions

Key Requirements

  • O-Level or equivalent education
  • Willingness to perform rotating shifts
  • Experience in hospitality (advantageous)
  • Knowledge of HMS (advantageous)

Work Rights

Not specified

Tailored Resume

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