Loss Drafts Customer Service Representative

Swbc Foundation

Competitive overall compensation; not specified; h...
High school diploma or ged required
3+ years call center experience
Microsoft office suite proficiency
This role involves resolving inbound service calls regarding loss drafts to help borrowers recover from disasters

Job Summary

  • This role involves resolving inbound service calls regarding loss drafts to help borrowers recover from disasters.
  • The position requires managing multiple stakeholders including borrowers, contractors, and insurance companies to coordinate home repairs.
  • SWBC offers a competitive compensation package with healthcare coverage, 401(k) plans, and career enhancement opportunities.

Matching Summary

This role involves resolving inbound service calls regarding loss drafts to help borrowers recover from disasters.

Salary

Competitive overall compensation; Not specified; Healthcare coverage, 401(k), wellness program

Skills & Requirements

Must-have

  • High School diploma or GED required
  • 3+ years call center experience
  • Microsoft Office Suite proficiency
  • AS400 data entry system knowledge
  • Fast-paced phone queue environment

Nice-to-have

  • Mortgage insurance experience preferred
  • Basic understanding of insurance claims
  • De-escalation skills for upset callers
  • Flexible schedule including Saturdays

Key Requirements

  • Minimum 3 years call center experience
  • High School diploma or GED equivalency
  • Ability to lift 10-20 lbs of files
  • Willingness to attend on-the-job training

Work Rights

Not specified

Tailored Resume

Cover Letter