Senior Observability Architect | Usa Cst| Remote

Grafana Labs

Remote
Base: $204,000 - $244,000; bonus/equity: rsus; ben...
Remote
Technical ownership of customer success
Architect complex observability solutions
Build strategic customer relationships
Serve as the primary technical point of contact for a portfolio of Grafana customers

Job Summary

  • Serve as the primary technical point of contact for a portfolio of Grafana customers.
  • Design the observability maturity journey of customers and assist them on that path.
  • Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.

Matching Summary

Serve as the primary technical point of contact for a portfolio of Grafana customers.

Salary

Base: $204,000 - $244,000; Bonus/Equity: RSUs; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical ownership of customer success
  • Architect complex observability solutions
  • Build strategic customer relationships
  • Guide customers on observability maturity
  • Represent customer voice internally

Nice-to-have

  • Passion for meaningful work
  • Innovation-driven environment
  • Transparency, autonomy, and trust

Key Requirements

  • Located in a CST Timezone
  • 5+ years of experience in technical support, TAM, consulting, SE, or Professional Services
  • Experience deploying and operating Kubernetes
  • Strong understanding of observability solutions
  • Ability to travel as needed (up to 25%)

Work Rights

Not specified

Tailored Resume

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