Lead a team of 6-7 staff responsible for managing escalated issues from administration operations, ensuring timely and effective resolution
Job Summary
Lead a team of 6-7 staff responsible for managing escalated issues from administration operations, ensuring timely and effective resolution.
Oversee the operational implementation of change originating from Novigi (technology partner) and internal transformation projects.
Act as the primary conduit for technical and system-related issues being escalated back to Novigi, ensuring structured communication and traceable resolution.
Matching Summary
Lead a team of 6-7 staff responsible for managing escalated issues from administration operations, ensuring timely and effective resolution.
Skills & Requirements
Must-have
Lead operations escalations team
Develop escalation workflows
Track resolution timelines and root causes
Oversee change implementation
Manage change intake and prioritization
Liaise with technology partner (Novigi)
Nice-to-have
Champion problem-solving culture
Support process optimization
Develop business continuity protocols
Key Requirements
Formal qualifications in Business, Superannuation, Financial Services, or Technology