Biller Genie is seeking a Manager of Customer Success in Orlando, FL, to lead their Customer Success team and enhance customer relationships throughout the post-sale lifecycle. The ideal candidate will have a strong background in customer success, team management, and a passion for improving customer outcomes in a SaaS environment
Job Summary
The role involves leading a team to own the full post-sale customer lifecycle and ensure maximum value for subscribers.
Candidates must demonstrate a proven track record of hitting retention and expansion targets within a SaaS environment.
Biller Genie offers real ownership over a critical business part while working alongside a team that cares deeply about customers.
Matching Summary
Match Score: 85
Biller Genie is seeking a Manager of Customer Success in Orlando, FL, to lead their Customer Success team and enhance customer relationships throughout the post-sale lifecycle. The ideal candidate will have a strong background in customer success, team management, and a passion for improving customer outcomes in a SaaS environment.
Skills & Requirements
Must-have
4+ years Customer Success experience
1-2 years people management role
SaaS retention and expansion targets
Experience with CS platforms like Gainsight
Strong analytical mindset for data trends
Nice-to-have
Background in fintech or payments
Experience scaling CS team from ground up
Collaborative low-ego leadership style
Passion for customer outcomes
Cross-functional partnership skills
Key Requirements
4+ years in Customer Success or Account Management