Manager, Salesforce Applications Support

Thomson Reuters Corporation

Hybrid
7+ years software development or it operations experience
3+ years leadership role managing high-performing teams
Strong hands-on salesforce admin and technical knowledge
This role leads a high-performing global team responsible for delivering reliable 24x7 infrastructure and application operations for Commercial Engineering

Job Summary

  • This role leads a high-performing global team responsible for delivering reliable 24x7 infrastructure and application operations for Commercial Engineering.
  • The company offers a flexible hybrid work model allowing employees to work from home up to 8 weeks per year alongside competitive benefits.
  • Leaders are expected to promote the effective use of AI-enabled tools to improve operational efficiency, decision-making, and service quality while ensuring governance compliance.

Matching Summary

This role leads a high-performing global team responsible for delivering reliable 24x7 infrastructure and application operations for Commercial Engineering.

Skills & Requirements

Must-have

  • 7+ years software development or IT operations experience
  • 3+ years leadership role managing high-performing teams
  • Strong hands-on Salesforce admin and technical knowledge
  • Experience with DevOps processes and deployment platforms
  • Deep understanding of distributed application systems architecture

Nice-to-have

  • Certinia knowledge for order capture applications
  • Openness to leveraging AI-enabled tools for efficiency
  • ITIL Certification preferred
  • Experience with Copado or GitHub for releases
  • Knowledge of JavaScript frameworks and cloud infrastructure

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Fluent in speaking and writing English
  • Proven track record in technical support or service management roles

Work Rights

Not specified

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