Service Writer

Bmw Of Kansas City South

Jacksonville, North Carolina, USA
Identify and document service needs
Schedule service appointments
Advise customers on services
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
  • Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
  • Demonstrates the Company’s Core Values including Servant Leadership, Teamwork, Integrity, and Commitment to Customer Enthusiasm.

Matching Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.

Skills & Requirements

Must-have

  • Identify and document service needs
  • Schedule service appointments
  • Advise customers on services
  • Compute repair costs
  • Maintain CSI standards
  • Organized and safe work area

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Continuous Improvement

Key Requirements

  • High School Diploma or GED
  • 3-5 years Automotive or Customer Service experience
  • Working knowledge of vehicle mechanical operations
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter