Director Of Guest Experience

Allegiant Stadium

Las Vegas, NV, United States
On-site
Develop and implement service standards
Lead and motivate high-performing teams
Oversee hiring, onboarding, and training
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium

Job Summary

  • The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
  • This role is responsible for the development and implementation of a comprehensive, stadium-wide Guest Experience Program, ensuring alignment across all departments, partners, and stakeholders.
  • The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.

Matching Summary

The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.

Skills & Requirements

Must-have

  • Develop and implement service standards
  • Lead and motivate high-performing teams
  • Oversee hiring, onboarding, and training
  • Manage department budget
  • Resolve complex guest issues
  • Analyze guest feedback data

Nice-to-have

  • Foster a culture of service excellence
  • Drive continuous improvement initiatives
  • Collaborate with stakeholders and partners

Key Requirements

  • 7+ years of experience in guest experience
  • 2+ years of manager level experience
  • Proven success implementing employee engagement initiatives
  • Exceptional conflict resolution skills
  • Ability to work non-standard hours

Work Rights

Not specified

Tailored Resume

Cover Letter