As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships
Job Summary
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships.
Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure.
Be flexible and adaptable to work across a 24/7 operation, with rostering running from Monday to Sunday based on business demands.
Matching Summary
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships.
Skills & Requirements
Must-have
Exceptional guest experiences
Handle inquiries from various channels
Maintain reservations using correct codes
Process payment transactions
Own guest issues and complaints
Coordinate with on-ground staff
Manage and convert potential bookings
Nice-to-have
Values-led organization
Ambitious, growth mindset
Collaborative approach
Teamwork, mutual respect, integrity
Flexibility and adaptability
Laugh and Learn
Key Requirements
Demonstrated experience in high-volume, fast-paced customer service
Competency across required software programs
Understand and comply with rate strategies
Experience with industry-specific applications preferred
Excellent time management and ability to prioritise