Zeta Global is seeking a Customer Success Manager to enhance client relationships and ensure satisfaction for their marketing clients in Costa Rica. The role requires strong account management skills, contract negotiation experience, and a focus on maximizing annual recurring revenue
Job Summary
The role is responsible for managing client relationships and delivering best-of-breed customer service for marketing clients.
Primary success metrics include Net ARR retention and customer satisfaction while sustaining incumbent Annual Recurring Revenue.
The Account Manager collaborates with multiple stakeholders to negotiate, draft, and close commercial agreements up to $100K annually.
Matching Summary
Match Score: 85
Zeta Global is seeking a Customer Success Manager to enhance client relationships and ensure satisfaction for their marketing clients in Costa Rica. The role requires strong account management skills, contract negotiation experience, and a focus on maximizing annual recurring revenue.
Skills & Requirements
Must-have
5-7 years account management experience
Contract negotiation and closing skills
Portfolio management of enterprise clients
Annual Recurring Revenue (ARR) retention focus
Proficiency in MS Office Excel PowerPoint Word
Nice-to-have
Dynamic and personable communication style
Resilience in fast-paced agency environments
Natural aptitude for identifying risks and opportunities
Experience with procurement and legal stakeholders
Key Requirements
BS or BA degree preferably in Marketing or Business
5-7 years experience in account management
Direct involvement in contracts up to $100K annualized value