Lead operational excellence across Air India Lounges by independently managing service delivery, resolving escalations, and ensuring an elevated and memorable hospitality experience for passengers
Job Summary
Lead operational excellence across Air India Lounges by independently managing service delivery, resolving escalations, and ensuring an elevated and memorable hospitality experience for passengers.
Own and lead continuous improvement projects related to lounge operations, including process design, SOP enhancement, and automation opportunities.
Serve as the primary representative for VIP and VVIP passengers, ensuring personalized attention, discretion, and flawless service delivery during their lounge experience.
Matching Summary
Lead operational excellence across Air India Lounges by independently managing service delivery, resolving escalations, and ensuring an elevated and memorable hospitality experience for passengers.
Skills & Requirements
Must-have
Lounge operations management
Service delivery excellence
Issue resolution and escalation
Customer experience strategy
Cross-functional collaboration
Nice-to-have
Voice-of-customer framework
Data analytics for insights
Industry trend awareness
Vendor and partner liaison
Key Requirements
1-5 years experience
Bachelor's degree in Hospitality Management or Business Administration