Team Manager, Customer Success

Box

Chicago, United States
Base: $120,500 - $150,500 usd; bonus/equity: eligi...
On-site
6+ years managing customer relationships
1+ years managing a team of csms
Experience with financial services or life sciences
The role involves leading a team of Customer Success Managers responsible for protecting and growing strategic customers in regulated industries

Job Summary

  • The role involves leading a team of Customer Success Managers responsible for protecting and growing strategic customers in regulated industries.
  • Candidates must model fluency in intelligent content management and AI to help teams connect use cases to customer workflows.
  • Box expects employees to work from their assigned office a minimum of 3 days per week as part of its culture.

Matching Summary

The role involves leading a team of Customer Success Managers responsible for protecting and growing strategic customers in regulated industries.

Salary

Base: $120,500 - $150,500 USD; Bonus/Equity: Eligible for equity; Benefits: Comprehensive benefits and perks included

Skills & Requirements

Must-have

  • 6+ years managing customer relationships
  • 1+ years managing a team of CSMs
  • Experience with Financial Services or Life Sciences
  • Proven track record driving retention and health
  • Strong understanding of compliance and governance

Nice-to-have

  • Passionate coach inspiring team performance
  • Ability to evangelize Box AI capabilities
  • Culture builder championing belonging and resilience
  • Data-driven decision maker focused on execution
  • Tech savvy with ability to learn new products

Key Requirements

  • 6+ years experience managing customer relationships
  • 1+ years experience managing a team
  • Strong understanding of Financial Services and Life Sciences
  • Experience with regulated industries and compliance

Work Rights

Not specified

Tailored Resume

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