Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, CO, USA
Base: $95,000 usd - $142,600 usd; bonus/equity: ro...
Fully remote
Ai-powered contract lifecycle management
Customer workflow redesign
Adoption and maturity plans
Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM

Job Summary

  • Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.
  • Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and roadmap alignment) that accelerate adoption and maturity.
  • Contribute to continuous improvement of Specialized CS motions by sharing learnings, refining playbooks, and helping standardize approaches that can scale without increasing cost to serve.

Matching Summary

Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM.

Salary

Base: $95,000 USD - $142,600 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI-powered contract lifecycle management
  • Customer workflow redesign
  • Adoption and maturity plans
  • Product usage data analysis
  • Executive-level briefings

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years in customer-facing services role (SaaS)
  • 3+ years managing customer relationships for success
  • 3+ years Contract Lifecycle Management (CLM) experience
  • Ability to travel up to 10%

Work Rights

Not specified

Tailored Resume

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