The Director of Rooms will take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded
Job Summary
The Director of Rooms will take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
The role involves owning the rooms P&L, contributing to annual budget planning and ensuring expenses are kept in line, as well as owning all quality evaluation processes and striving to improve all qualitative metrics.
The company offers an opportunity to work with an exciting new hospitality concept, join an innovative, fast-growing, international group, and receive great discounts across the entire Ennismore family.
Matching Summary
The Director of Rooms will take overall responsibility for the management of the housekeeping, maintenance and front office teams, ensuring guests are well cared for and guest expectations are exceeded.
Skills & Requirements
Must-have
Rooms P&L ownership
Quality evaluation processes
Guest satisfaction problem solving
Health and safety procedures adherence
Front office team management
Housekeeping team management
Maintenance team management
Nice-to-have
Creative and rewarding environment
Positive impact on guests
Team player with fun attitude
Challenging the norm
Individuals being themselves
Key Requirements
Prior experience in a similar role
Experience with Micros Fidelio Opera
Experience with KnowCross
High level of verbal and written communication skills