Director, Design, Customer Resiliency

Capital One

McLean, VA, United States
Base: $209,500 - $286,900 depending on location; b...
Hybrid
8+ years product design experience
3+ years leading design teams
Expertise in figma prototyping tools
Capital One is seeking a Director of Design for their Customer Resiliency Experience Design team, focused on creating digital solutions for customers facing financial hardships. The ideal candidate will have extensive experience in product design and team leadership, contributing to innovative, customer-centered solutions

Job Summary

  • The role involves leading a cross-disciplinary team dedicated to enabling customers experiencing financial hardship to stabilize their finances through seamless digital experiences.
  • Candidates must demonstrate expert knowledge of products, processes, and industry trends to shape how Design engages and solves business challenges.
  • This position offers eligibility for performance-based incentive compensation including cash bonuses and long-term incentives alongside comprehensive health and financial benefits.

Matching Summary

Match Score: 85

Capital One is seeking a Director of Design for their Customer Resiliency Experience Design team, focused on creating digital solutions for customers facing financial hardships. The ideal candidate will have extensive experience in product design and team leadership, contributing to innovative, customer-centered solutions.

Salary

Base: $209,500 - $286,900 depending on location; Bonus/Equity: Eligible for performance-based incentive compensation; Benefits: Comprehensive health, financial, and other benefits included

Skills & Requirements

Must-have

  • 8+ years product design experience
  • 3+ years leading design teams
  • Expertise in Figma prototyping tools
  • Experience with design systems
  • Cross-disciplinary team leadership

Nice-to-have

  • Service design and content design expertise
  • Strategic human-centered approach
  • Exceptional interpersonal skills
  • Mentoring and growing design teams
  • Business case development proficiency

Key Requirements

  • At least 8 years in product design role
  • At least 3 years leading design teams
  • Proficiency with web and mobile technologies
  • No visa sponsorship available for new applicants

Work Rights

Not specified

Tailored Resume

Cover Letter