Senior Analyst, Infrastructure - Customer Experience

Invesco

Not specified; not specified; competitive annual l...
Fully remote
Extensive desktop support experience
Windows operating systems proficiency
Office 365 and apple devices support
The Senior Analyst provides expert level technology and customer support while aligning business needs with effective technical solutions

Job Summary

  • The Senior Analyst provides expert level technology and customer support while aligning business needs with effective technical solutions.
  • This role offers a competitive benefits package including company-provided healthcare, generous pension provisions, and enhanced parental leave.
  • Candidates will lead troubleshooting best practices, mentor junior staff, and drive continuous improvement in service delivery across multiple sites.

Matching Summary

The Senior Analyst provides expert level technology and customer support while aligning business needs with effective technical solutions.

Salary

Not specified; Not specified; Competitive annual leave allowance; Generous pension provisions; Company-provided healthcare

Skills & Requirements

Must-have

  • Extensive desktop support experience
  • Windows Operating Systems proficiency
  • Office 365 and Apple Devices support
  • ServiceNow ticket management
  • ITIL 4 Foundation certification
  • Mentoring junior team members
  • AV technology Microsoft Teams Rooms

Nice-to-have

  • PowerShell scripting skills
  • Intune and JAMF experience
  • MacOS expertise
  • Self-motivated and people orientated
  • Passion for innovation
  • Disability Confident Scheme applicant

Key Requirements

  • ITIL 4 Foundation certified
  • Extensive customer facing desktop support experience
  • Proven track record in senior technical roles
  • Experience mentoring/coaching junior profiles
  • Significant contribution in major projects

Work Rights

Not specified

Tailored Resume

Cover Letter