Lead It Support Specialist

Electronic Arts

Bogota, Colombia
**
Windows 10/11 imaging and troubleshooting
Macos enterprise support
It asset lifecycle management
** Electronic Arts is seeking a Lead IT Support Specialist in Bogota, Colombia, to oversee technical and operational aspects of the IT team. The role requires extensive desktop and infrastructure support experience, with a focus on managing team activities and enhancing IT services. **

Job Summary

  • The Lead IT Support Specialist is the technical and operational leader of the EA Columbia IT team, providing Tier 3 support and managing day-to-day activities.
  • This role involves advanced desktop support for Windows and macOS, IT asset lifecycle management, procurement, and vendor engagement.
  • Key responsibilities include serving as the primary escalation point, coordinating team activities, and supporting game teams in optimizing IT workflows.

Matching Summary

Match Score: 75

** Electronic Arts is seeking a Lead IT Support Specialist in Bogota, Colombia, to oversee technical and operational aspects of the IT team. The role requires extensive desktop and infrastructure support experience, with a focus on managing team activities and enhancing IT services. **

Skills & Requirements

Must-have

  • Windows 10/11 imaging and troubleshooting
  • macOS enterprise support
  • IT asset lifecycle management
  • Desktop and infrastructure support
  • Executive user support

Nice-to-have

  • SCCM, JAMF, or related deployment tools
  • Active Directory and group policy
  • Cisco VoIP phone setup
  • Project coordination experience

Key Requirements

  • 5+ years of experience in a senior desktop support role
  • Bachelor’s degree or equivalent experience preferred

Work Rights

Not specified

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