Not specified (assumed to be hybrid or onsite based on typical industry standards).
End to end technical support
Standard troubleshooting
Customer record management
Acquire Intelligence is seeking a Technical Support Level 1 representative in the Philippines, responsible for providing end-to-end technical support for various services. The role involves troubleshooting and resolving issues related to internet, phone, and email services while ensuring customer satisfaction
Job Summary
Technical Support caters service or support to services such as IPV, DSL, NBN, Phone and Fixed Line services, Mobility and emails.
Resolve product/service concerns by means of “End to End” Support and Application of standard troubleshooting with NBN, Broadband, email, mobile, IPV and Phone services.
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Collaboration Impact Passion Transparency.
Matching Summary
Match Score: 75
Acquire Intelligence is seeking a Technical Support Level 1 representative in the Philippines, responsible for providing end-to-end technical support for various services. The role involves troubleshooting and resolving issues related to internet, phone, and email services while ensuring customer satisfaction.
Skills & Requirements
Must-have
End to end technical support
Standard troubleshooting
Customer record management
Quality and standards maintenance
Complaint management and resolution
Nice-to-have
Solutions provider with a "CAN DO" attitude
Innovative ideas for customer journey improvement
Collaborative environment
Pro-actively offer ideas and solutions
Key Requirements
Understanding of business/residential internet phone and IPV set up
Average organizational skills and ability to multitask
Analytical and problem-solving skills
Good verbal and written communication skills
Understanding of complaint handling, negotiation and conflict resolution