The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries
Job Summary
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.
Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness.
Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement.
Matching Summary
The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.
Skills & Requirements
Must-have
Customer inquiries, quotes, and orders
Build strong customer relationships
Handle standard customer escalations
Work with internal teams
Keyboarding skills 45+ WPM
MS Teams, Windows Operating Systems
Nice-to-have
Demonstrated mechanical or technical aptitude
Team oriented, fast-paced environment
Situational adaptability and resourcefulness
Continuous challenges and process improvement
Key Requirements
High School diploma required
Two years of professional customer care experience
Basic to Intermediate Excel Skills preferred
Experience with Oracle &/or SAP (or other ERP systems)
Experience with CRM platforms such as Salesforce or Microsoft Dynamics