Membership Processor

HBF Health Insurance

Brisbane, Australia
On-site
Process new joins and policy changes
Maintain accurate member information
Investigate and resolve member queries
You will be responsible for providing exceptional service to our members and other internal departments, acting as a contact point for membership queries

Job Summary

  • You will be responsible for providing exceptional service to our members and other internal departments, acting as a contact point for membership queries.
  • Key responsibilities include handling enquiries, processing new joins, clearance certificates, rebate forms, policy changes, and policy closures while maintaining accurate member information.
  • The company offers fully subsidised Gold Hospital Insurance Cover, flexible working options, wellbeing days, volunteering days, and parental leave.

Matching Summary

You will be responsible for providing exceptional service to our members and other internal departments, acting as a contact point for membership queries.

Skills & Requirements

Must-have

  • Process new joins and policy changes
  • Maintain accurate member information
  • Investigate and resolve member queries
  • Professional correspondence
  • Exceptional service delivery

Nice-to-have

  • Collaborative team environment
  • Can-do attitude
  • Adaptable to new systems
  • Pride in attention to detail

Key Requirements

  • Experience in finance or insurance
  • Experience in clerical or administrative role
  • Verification of working rights in Australia
  • National Police Clearance

Work Rights

Verification of working rights required

Tailored Resume

Cover Letter