Play a pivotal role in designing and orchestrating end-to-end services and experiences for clients
Job Summary
Play a pivotal role in designing and orchestrating end-to-end services and experiences for clients.
Collaborate closely with clients to understand business objectives, assess capabilities, and shape strategies, services, and products.
This is a hands-on individual contributor role for someone who can think in systems, lead with service design, and still roll up their sleeves to do the work.
Matching Summary
Play a pivotal role in designing and orchestrating end-to-end services and experiences for clients.
Skills & Requirements
Must-have
Design and orchestrate end-to-end services
Human-centered and service design expertise
Lead service blueprinting and journey mapping
Connect customer experiences to operations
Facilitate problem framing and visioning
Design and structure service experiments
Nice-to-have
Champion a culture of innovation
Low-ego approach and inspire teams
Subject matter expert in select industries
Key Requirements
Proven track record leading service/product strategy