Ensure operational excellence and cost optimization
Lead incident and problem management
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms
Job Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms.
In this role, you will act as a guardian of productivity, ensuring that even in high-pressure scenarios or potential service disruptions, our communication channels remain resilient and reliable.
Airbus supports your personal growth with customized development solutions and offers great upskilling opportunities and development prospects.
Matching Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms.
Skills & Requirements
Must-have
Manage Service Level Agreements (SLAs)
Ensure operational excellence and cost optimization
Lead incident and problem management
Manage external subcontractors
Communicate technical topics to non-technical stakeholders
Nice-to-have
Experience with Agile frameworks
Proactive awareness of compliance risks
Commitment to integrity and company reputation
Key Requirements
Minimum 8 years in IT Service Management
ITIL frameworks mastery
Autonomous Level proficiency in Demand, Incident, Problem, and Performance Management
Professional negotiation-level fluency in English and French