Customer Support Officer

Urban Utilities

South East Queensland, Australia
Generous salary pyckaging options; corporate disco...
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Experience in case management and resolution
Negotiating outcomes directly with customers
Strong interpersonal and written communication skills
** Urban Utilities is seeking a Customer Support Officer to manage and resolve customer inquiries and complaints for their services in South East Queensland. The role emphasizes customer engagement, critical thinking, and collaboration with internal stakeholders to ensure quality service outcomes. **

Job Summary

  • The Customer Support Officer is responsible for managing and resolving customer requests and issues of moderate complexity that cannot be resolved at first contact.
  • Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across Southeast Queensland.
  • Benefits include generous salary packaging options, corporate discounts, 18 weeks of paid parental leave, and flexible working arrangements such as 9-day fortnights.

Matching Summary

Match Score: 75

** Urban Utilities is seeking a Customer Support Officer to manage and resolve customer inquiries and complaints for their services in South East Queensland. The role emphasizes customer engagement, critical thinking, and collaboration with internal stakeholders to ensure quality service outcomes. **

Salary

Generous Salary Packaging options; Corporate discounts; Not specified

Skills & Requirements

Must-have

  • Experience in case management and resolution
  • Negotiating outcomes directly with customers
  • Strong interpersonal and written communication skills

Nice-to-have

  • Curious and relentless pursuit of customer outcomes
  • Ability to think critically about existing procedures
  • Demonstrated stakeholder engagement

Key Requirements

  • 1-2 years experience in procedures or systems
  • Experience in negotiating outcomes directly with customers
  • Pre-employment medical and background checks required

Work Rights

Not specified

Tailored Resume

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