Base: $45,000 - $55,000; bonus/equity: not specifi...
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Qualtrics dashboard design and maintenance
Experience with nps csat ces metrics
Advanced excel data cleaning and visualization
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Global Payments Inc. is seeking a Cx Reporting & Insights Associate who will transform customer feedback into actionable insights using Qualtrics dashboards and data analysis. The role requires a tech-savvy individual with experience in analytics and a passion for storytelling through data to enhance customer experience.
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Job Summary
This role serves as the central storyteller transforming raw customer feedback and operational signals into compelling narratives.
You will build impactful Qualtrics dashboards to visualize customer sentiment and trends across a large portfolio.
The position requires partnering with CX, operations, and business stakeholders to ensure insights drive clear business decisions.
Matching Summary
Match Score: 75
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Global Payments Inc. is seeking a Cx Reporting & Insights Associate who will transform customer feedback into actionable insights using Qualtrics dashboards and data analysis. The role requires a tech-savvy individual with experience in analytics and a passion for storytelling through data to enhance customer experience.
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Salary
Base: $45,000 - $55,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Qualtrics dashboard design and maintenance
Experience with NPS CSAT CES metrics
Advanced Excel data cleaning and visualization
Nice-to-have
Visual storytelling for non-technical audiences
Experience in payments or FinTech sector
Collaboration with BI and data teams
Key Requirements
1-3 years experience in analytics or CX field
Bachelor's degree in Business, Data Analytics, or related field
Must be legally authorized to work in US without sponsorship
Work Rights
Must be legally authorized to work in US without current or future immigration sponsorship