Analyst, Customer Service Delivery – Backlog Management

Equinix Inc.

Singapore, Singapore
On-site
Analyze backlog orders metrics
Consolidate data from various systems
Implement and enforce process integrity
Equinix Inc. is seeking an Analyst for Customer Service Delivery with a focus on backlog management. The role involves collaboration with multi-functional teams to analyze backlog data, implement processes, and support reporting cycles while providing insights to drive improvements

Job Summary

  • This Analyst role will work closely with multiple internal multi-functional teams globally and regionally and deliver value by proactively supporting on order backlog exercise and providing analytical advisory with the various multi-functional teams.
  • Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of backlog process and data.
  • Educate internal or multi-functional teams on new tools/monthly backlog tracker, processes, and policies.

Matching Summary

Match Score: 85

Equinix Inc. is seeking an Analyst for Customer Service Delivery with a focus on backlog management. The role involves collaboration with multi-functional teams to analyze backlog data, implement processes, and support reporting cycles while providing insights to drive improvements.

Skills & Requirements

Must-have

  • Analyze backlog orders metrics
  • Consolidate data from various systems
  • Implement and enforce process integrity
  • Support standard reporting cycles
  • Explore process automation

Nice-to-have

  • Proactively drive required outcomes
  • Adapt in rapidly changing environment
  • Customer service focused attitude
  • Handle highly confidential information

Key Requirements

  • 2+ years of relevant experience
  • Bachelor's degree required
  • Experience in Tableau or Power BI
  • Expertise in MS Word, Excel, PowerPoint
  • Siebel and/or Salesforce experience desirable

Work Rights

Not specified

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