DataDome is seeking a Senior Customer Success Manager to enhance customer relationships and ensure the success of their enterprise clients using AI-driven cybersecurity solutions. The ideal candidate should have extensive experience in customer success management, particularly in cybersecurity or SaaS environments, and possess strong strategic problem-solving and communication skills
Job Summary
As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity.
Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
We offer medical, dental, & vision insurance options to keep you feeling your best.
Matching Summary
Match Score: 85
DataDome is seeking a Senior Customer Success Manager to enhance customer relationships and ensure the success of their enterprise clients using AI-driven cybersecurity solutions. The ideal candidate should have extensive experience in customer success management, particularly in cybersecurity or SaaS environments, and possess strong strategic problem-solving and communication skills.
Skills & Requirements
Must-have
Primary business owner of customer relationship
Build trusted, long-term relationships
Drive product adoption and value realization
Monitor customer health and proactively identify risks
Lead escalation management
Drive structured business reviews
Identify and drive expansion opportunities
Nice-to-have
Strategic thinker
Fast-moving environments
Complex challenges into lasting customer success
Data-driven mindset
Collaborative, resourceful
Passionate about delivering exceptional customer experiences
Key Requirements
5+ years in a Customer Success Management role
Experience in cybersecurity and/or SaaS environments is a plus
Strong business acumen
Strategic problem-solver
Proven ability to engage and influence senior stakeholders
Executive presence
Strong cross-functional leadership
Highly organized and effective at prioritization
Data-driven mindset
Collaborative, resourceful
Passionate about delivering exceptional customer experiences