Lloyds Banking Group: Customer Support - Hereford

Scottish Widows (Lloyds)

Hereford, United Kingdom
Base: £26,200 increasing to £26,200 after 6 months...
12 months customer service experience
Part-time branch-based role
Face-to-face customer support
This role involves providing face-to-face support to customers in Lloyds and Halifax branches, helping them through important moments like bereavement or fraud concerns

Job Summary

  • This role involves providing face-to-face support to customers in Lloyds and Halifax branches, helping them through important moments like bereavement or fraud concerns.
  • The company offers a comprehensive benefits package including a pension contribution of up to 15%, private medical benefit with BUPA, and share schemes.
  • Employees are expected to be honest, genuine, and empathetic, with a commitment to resolving queries and giving customers confidence in the service provided.

Matching Summary

This role involves providing face-to-face support to customers in Lloyds and Halifax branches, helping them through important moments like bereavement or fraud concerns.

Salary

Base: £26,200 increasing to £26,200 after 6 months; Bonus/Equity: Annual performance-related bonus available; Benefits: Up to 15% pension, private medical, share schemes

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Part-time branch-based role
  • Face-to-face customer support

Nice-to-have

  • Empathy and genuine care for customers
  • Ability to build relationships quickly
  • Adaptability under pressure

Key Requirements

  • Minimum 12 months customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter