Core Agent

Four Seasons

Naples, Florida, US
Lucrative salary; market-leading benefits pyckage;...
**
Deliver exceptional rooms experience
Handle incoming calls
Sell the resort
** Four Seasons is seeking a Core Agent for their Naples, Florida resort. The role focuses on delivering exceptional customer service in the Reservations department, assisting guests with inquiries and reservations. **

Job Summary

  • The CORE Agent is a key player within our Reservations department assisting to field all incoming calls to the appropriate department within the hotel as well as selling the resort and providing information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
  • The CORE Agent will be responsible for providing top notch customer service over the phone, monitoring systems and communication channels, and helping the team prepare for guest arrivals.
  • Four Seasons believes in offering the best to the best when it comes to employee benefits, including a lucrative salary, market-leading benefits package, time off plans starting on the day of hire, and complimentary and discounted hotel stays around the world.

Matching Summary

Match Score: 75

** Four Seasons is seeking a Core Agent for their Naples, Florida resort. The role focuses on delivering exceptional customer service in the Reservations department, assisting guests with inquiries and reservations. **

Salary

Lucrative salary; Market-leading benefits package; Not specified

Skills & Requirements

Must-have

  • Deliver exceptional Rooms experience
  • Handle incoming calls
  • Sell the resort
  • Provide guest information
  • Coordinate reservation details
  • Monitor systems and communication channels

Nice-to-have

  • Genuine heart in service
  • Create lasting impressions
  • Cohesive team environment
  • Inclusive work environment

Key Requirements

  • Knowledge of Opera preferred
  • One to two years' experience in hotels or customer service
  • Strong communication skills
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter