Associate, Payroll Client Services - Sat- Wed - Amer

RemoteJobsy

Remote
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Regulatory requirements knowledge
Customer satisfaction focus
Remote is seeking an Associate for their Payroll Client Services team, working Saturday to Wednesday in a fully remote capacity. The ideal candidate will have experience in payroll customer service, strong problem-solving skills, and excellent communication abilities

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is seeking an Associate for their Payroll Client Services team, working Saturday to Wednesday in a fully remote capacity. The ideal candidate will have experience in payroll customer service, strong problem-solving skills, and excellent communication abilities.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Regulatory requirements knowledge
  • Customer satisfaction focus
  • Zendesk, Slack, Notion experience
  • Team-oriented environment

Nice-to-have

  • Continuous learning in payroll
  • Global employment compliance

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Superior written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter