The Service Planner is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients
Job Summary
The Service Planner is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients.
This role will include customer creation and entry/maintenance of customer service contracts, raise jobs, dispatching, raising of purchase orders for jobs, planning, scheduling & operating for staff utilization.
Attractive salary package + Full time opportunity, Excellent job stability + Ongoing training and development opportunities, Inclusive work environment + Supportive management team.
Matching Summary
The Service Planner is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients.
Skills & Requirements
Must-have
Service operations administration
Customer service contract management
Job creation and dispatching
ERP system utilization
Technician issue resolution
Nice-to-have
Solution-based mentality
Adaptable in fast-paced environment
Teamwork and collaboration
Customer-centric approach
Key Requirements
Previous administration or coordination experience
SAP database experience advantageous
Intermediate computer skills
High level of attention to detail
Exceptional verbal and written communication skills
Exposure to Building/Construction or Service industry highly regarded