Customer Support Specialist, Spend

rippling

Remote
Base: 23.49 usd ph (us tier 2); base: 22.19 usd ph...
Remote
Spend management platform support
Quickbooks online and netsuite troubleshooting
Expense and vendor payment workflows
Rippling provides a unified platform to manage HR, IT, and Finance systems including payroll, benefits, and corporate cards

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems including payroll, benefits, and corporate cards.
  • The Customer Support team is dedicated to delivering high-quality, empathetic support and continuously improving customer satisfaction.
  • This role involves becoming a product expert, supporting spend workflows, troubleshooting integrations, and collaborating with multiple internal teams.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems including payroll, benefits, and corporate cards.

Salary

Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Spend management platform support
  • QuickBooks Online and NetSuite troubleshooting
  • Expense and vendor payment workflows
  • Customer issue resolution
  • CRM documentation and tracking
  • Cross-functional collaboration

Nice-to-have

  • Problem-solving and troubleshooting skills
  • Empathetic customer support
  • Continuous learning and development
  • Working in a fast-paced environment
  • Strong written and verbal communication

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience in spend management
  • Familiarity with QuickBooks Online, NetSuite, Concur
  • Understanding of US banking and credit card systems
  • Experience supporting finance or expense management software
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter