Base: $18.31 - $26.83 usd; bonus/equity: not speci...
Remote
Experience with workforce management systems
Proficiency in wfm software like verint or aspect
Strong microsoft excel or google sheets skills
GOAT Group is hiring a Workforce Real-Time Analyst to support their customer service operations remotely. The ideal candidate should possess experience in workforce management, strong analytical skills, and the ability to manage multiple agents in a fast-paced environment
Job Summary
The role involves conducting real-time analysis of agent occupancy and schedule adherence to ensure optimal performance in a fast-paced environment.
Candidates will analyze staffing levels and scheduling gaps while following customer service standards to maximize labor efficiency.
The position offers competitive benefits including 401K, paid time off, dental, medical, vision, disability, and life insurance options.
Matching Summary
Match Score: 85
GOAT Group is hiring a Workforce Real-Time Analyst to support their customer service operations remotely. The ideal candidate should possess experience in workforce management, strong analytical skills, and the ability to manage multiple agents in a fast-paced environment.
Salary
Base: $18.31 - $26.83 USD; Bonus/Equity: Not specified; Benefits: 401K, PTO, dental, medical, vision, disability, life insurance
Skills & Requirements
Must-have
Experience with Workforce Management systems
Proficiency in WFM software like Verint or Aspect
Strong Microsoft Excel or Google Sheets skills
Real-time agent occupancy and adherence analysis
Multi-channel contact center environment experience
Nice-to-have
Innovative thinker comfortable collaborating across departments
Ability to manage multiple agents simultaneously
Flexibility to take on additional assignments
Comfortability in diverse and challenging situations
Key Requirements
Experience with Workforce Management in multi-channel environments
Proficient in scheduling software such as Assembled or Nice
Strong analytical and problem-solving skills required