Problem Coordinator - Emerging Lead

STATE STREET

Problem management investigations
Major incident coordination
Itil v3/4 framework understanding
Coordinate the Problem Management investigations of critical Major Incidents utilizing technical and business resources

Job Summary

  • Coordinate the Problem Management investigations of critical Major Incidents utilizing technical and business resources.
  • Communicate to a global audience, including executive management, providing details of the problem investigation and publishing Postmortems.
  • We offer a collaborative environment where technology skills and innovation are valued in a global organization.

Matching Summary

Coordinate the Problem Management investigations of critical Major Incidents utilizing technical and business resources.

Skills & Requirements

Must-have

  • Problem Management investigations
  • Major Incident coordination
  • ITIL V3/4 framework understanding
  • ServiceNow operational experience
  • Global standards adherence

Nice-to-have

  • Collaborative environment
  • Digital transformation
  • Advanced technologies
  • Creative technology solutions
  • Cross-cultural communication

Key Requirements

  • 5+ years in Information Technology
  • ITIL V3/4 Foundation
  • ITIL CSI/Service Ops qualifications beneficial
  • ServiceNow operational and reporting experience beneficial

Work Rights

Not specified

Tailored Resume

Cover Letter