Senior Engineering Manager, Fin Ai Agent

Intercom

Berlin, Germany
Competitive salary; annual bonus + equity included...
Hybrid (expected in the office at least three days per week)
Exceptional people leadership skills
Hands-on technical credibility
Ai-assisted development experience
Intercom is seeking a Senior Engineering Manager for its AI agent, Fin, located in Berlin, Germany. The ideal candidate will be a dynamic leader with a blend of people management and hands-on technical skills, thriving in a fast-paced, innovative environment focused on enhancing customer service through AI

Job Summary

  • Fin is the #1 AI agent for customer service, resolving over 1M conversations weekly while inventing new paradigms in the field.
  • The role requires a leader who can personally drive outcomes, write code when necessary, and develop senior engineers into future leaders.
  • Intercom offers competitive salary, annual bonus, equity, generous paid time off, and a hybrid working model with three days in-office expectation.

Matching Summary

Match Score: 85

Intercom is seeking a Senior Engineering Manager for its AI agent, Fin, located in Berlin, Germany. The ideal candidate will be a dynamic leader with a blend of people management and hands-on technical skills, thriving in a fast-paced, innovative environment focused on enhancing customer service through AI.

Salary

Competitive salary; Annual bonus and equity included; Not specified

Skills & Requirements

Must-have

  • Exceptional people leadership skills
  • Hands-on technical credibility
  • AI-assisted development experience
  • Product-minded strategic thinking
  • Startup speed execution capability

Nice-to-have

  • Experience with large distributed systems
  • Ability to spin up new work streams
  • Strong cross-functional collaboration
  • Bias toward action over discussion
  • Deep understanding of customer service

Key Requirements

  • Proven track record at scale with startup energy
  • Technical ability to review architecture proposals
  • Extreme autonomy and self-direction
  • Critical business thinking and optimization skills

Work Rights

Not specified

Tailored Resume

Cover Letter