Product Support Representative For Skywise Core - Emea Region

AIRBUS DS GEO SA

Toulouse, France
Hybrid
Technical deployment of skywise core x
Advanced technical support l2/l3
Customer training and knowledge transfer
The Product Support Representative serves as the primary technical bridge between Skywise's digital ecosystem and airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence

Job Summary

  • The Product Support Representative serves as the primary technical bridge between Skywise's digital ecosystem and airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.
  • Primary responsibilities include leading solution deployment and integration, providing in-service support and optimization, and acting as the 'Voice of the Customer' to influence the product roadmap.
  • The company offers a strong work-life balance with flexible working hours, a hybrid model, generous paid leave, and comprehensive family, health, and financial wellbeing support.

Matching Summary

The Product Support Representative serves as the primary technical bridge between Skywise's digital ecosystem and airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.

Skills & Requirements

Must-have

  • technical deployment of Skywise Core X
  • advanced technical support L2/L3
  • customer training and knowledge transfer
  • SaaS expertise and log analysis
  • Voice of the Customer feedback synthesis
  • English fluency for technical concepts

Nice-to-have

  • agile development culture
  • data driven strategies and AI
  • proactive customer engagement
  • process enhancement identification
  • collaboration on product demos

Key Requirements

  • Bachelor’s or Master’s in Engineering, Computer Science, IT, or equivalent
  • 4+ years of professional experience
  • Familiarity with Big Data, AI, databases, or web technologies
  • Understanding of Airline Maintenance, Engineering, Flight Operations
  • Proactive, analytical mindset for rapid decision making
  • Highly organized with ability to multitask

Work Rights

Not specified

Tailored Resume

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