Patient Experience Coordinator | University Hospital
The Ohio State University
Columbus, Ohio, US
Patient experience programs
Complaint and grievance resolution
Data entry and analysis
The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience
Job Summary
The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience.
This position builds relationships with patients, families, and staff to create an environment for optimum patient satisfaction.
The role involves responding to patient, family, and visitor concerns using excellent verbal and written communication skills and employing intervention, diplomacy, and conflict management skills.
Matching Summary
The Patient Experience Coordinator develops, implements, and coordinates programs and services that promote a positive patient experience.
Skills & Requirements
Must-have
patient experience programs
complaint and grievance resolution
data entry and analysis
patient and family engagement
service recovery approaches
Nice-to-have
diplomacy and conflict management
training physicians and staff
improving service levels
team leadership for initiatives
Key Requirements
Bachelor's Degree or equivalent experience
Two (2) years patient experience or healthcare customer service experience