Customer Care Champion - Weekday Lates

Otis Elevator Co.

Leicester, United Kingdom
Excellent written and verbal communication skills
Ability to work under pressure
Team player with customer service passion
You will act as the primary interface between internal technicians, managers, and external customers while managing inbound and outbound calls

Job Summary

  • You will act as the primary interface between internal technicians, managers, and external customers while managing inbound and outbound calls.
  • The role involves dispatching work orders, updating CRM systems, and handling insurance inspector reports within agreed timeframes.
  • Otis provides intensive training in technology, processes, and soft skills, offering opportunities for career growth within a global industry leader.

Matching Summary

You will act as the primary interface between internal technicians, managers, and external customers while managing inbound and outbound calls.

Skills & Requirements

Must-have

  • Excellent written and verbal communication skills
  • Ability to work under pressure
  • Team player with customer service passion

Nice-to-have

  • Flexibility to upskill into other areas
  • Interest in technology and processes
  • Experience with alarm call procedures

Key Requirements

  • Passion for excellent customer service
  • Strong communication skills
  • Ability to work Monday to Friday 3pm-7pm

Work Rights

Not specified

Tailored Resume

Cover Letter